Should you customize your system or change your processes?
Bear with us. We know what you’ve heard for years and years. “You shouldn’t have to change your business to fit your software!” What we are about to say requires a big shift in thinking. Here goes…changing your processes to fit your software can sometimes be the best thing you can do and here’s why.
Breaking out of the “but we’ve always done it that way” mindset is tough. When you go through the process of an ERP implementation, you’ll be forced to think through the processes and systems you have in place to see if there is a better, faster, easier way to do it. That might mean simply changing the way you do things as an organization. That might mean customizing your software. Either way, something has to change.
Here’s the question. Would you rather change a simple step or spend thousands of dollars to build and maintain and possibly re-create a customization in your system? Can Jenny in sales live with a field that says “Memo” instead of “Note” if it saves a bunch of money and frustration later? The decision is ultimately yours. Our job is to make sure you know ALL your options and costs so you get the best outcomes.